Elevate service operations as a Service Manager with ABB, driving strategic growth and customer satisfaction. Lead a dynamic team while optimizing service performance in a B2B workplace. In this essential role, you will shape and execute the service strategy aligned with business goals.
With full P&L; responsibility, your aim is to boost revenue and enhance customer satisfaction metrics. You'll lead a team of over ten employees, ensuring high efficiency and continuous improvement in service delivery. Key Responsibilities:
- Implement service strategies to meet growth targets
- Oversee P&L; for revenue growth and profitability
- Drive customer satisfaction through operational initiatives
- Enhance service delivery performance metrics
- Lead and develop a service-oriented team Requirements:
- Bachelor's degree is mandatory
- Minimum 12 years of relevant experience
- Proven background in customer service or operations
- Experience managing teams of 10+ employees
- Fluent in both English and French Become a driving force in service excellence and team leadership at ABB.