Enhance customer success as a Solutions Consultant with PagerDuty, leveraging your technical expertise in a adaptable hybrid workplace. Drive digital transformation by delivering effective solutions tailored to customer needs. We are looking for a technical and customer-centric Solutions Consultant with over five years of pre-sales experience.

You will engage with clients, identify potential roadblocks, and leverage PagerDuty's powerful tools to improve their operational efficiency. This role encompasses pre-sales, customer experience, and continuous improvement, requiring advanced communication skills and technical knowledge. Key Responsibilities:

- Identify and solve customer challenges with technical solutions
- Conduct technical discovery to assess customer environments
- Design integrations with existing technology stacks
- Support sales through technical RFPs and RFIs
- Articulate PagerDuty's value to clients at all levels

Requirements:

- 5+ years of pre-sales experience
- Bachelor's degree in a technical field
- Familiarity with scripting and IT monitoring tools
- Strong relationship-building skills
- Ability to travel for client meetings

Shape customer experiences by utilizing PagerDuty's solutions in your role.

📌 Solutions Consultant at PagerDuty (Toronto)
🏢 Triwill Group
📍 Toronto