Join Mitch as the Director of Personal Lines Client Care to foster a culture of kindness while optimizing client service operations. Embrace a fulfilling role that offers flexible working options. As a key leader, you will implement a scalable client care model that enhances service quality and client satisfaction.

Your background in insurance service operations and passion for data-driven solutions will be crucial in transforming client experiences. Collaborate with other leaders to ensure alignment with business strategies. Key Responsibilities:

- Create a modern and efficient client service model
- Monitor service metrics to drive operational success
- Implement data-driven strategies for client retention
- Ensure strict compliance in all operations
- Work with leadership to support service alignment Requirements:
- Minimum 10 years in personal lines insurance leadership
- Expertise in P&C; insurance markets and compliance
- Proven ability to analyze and implement solutions
- Strong analytical and leadership qualities
- Bachelor's degree; additional insurance credentials a plus Lead cutting-edge strategies that enhance the client experience at Mitch, where making insurance lovable begins with you.

📌 Strategic Director of Client Experience (Whitby)
🏢 Mitch Insurance Brokers
📍 Whitby