Join the company as the Senior Manager of Support Excellence and redefine customer interactions through cutting-edge AI solutions in a hybrid work setting. This role involves overseeing knowledge management, quality standards, and learning performance as the company evolves towards AI-native customer support. Leading a diverse team, you will be pivotal in streamlining processes and establishing a high-performance culture.

You are expected to articulate an ambitious vision that engages cross-functional teams and directly boosts customer satisfaction. Key Responsibilities:

- Architect a cohesive vision for support functions
- Drive AI transformation across service channels
- Foster collaboration with product and tech teams
- Cultivate a high-performing management team
- Establish measurable outcomes through OKRs

Requirements:

- 8+ years in support or operations
- Minimum of 3 years in managerial roles
- Proven track record in delivering at pace
- Exceptional cross-functional collaboration skills
- Robust presence and communication capabilities

Bring your expertise in support operations and innovative thinking to redefine customer experiences at the company.

📌 Support Operations Senior Manager Position (Toronto)
🏢 United States Digital Space
📍 Toronto