Job Summary The Team Leader provides day-to-day leadership, guidance, and direction to Support Workers within assigned homes, ensuring high-quality support, transparent communication, and consistent adherence to organizational standards. This role plays a key part in fostering a positive team environment and ensuring the well-being, safety, and inclusion of the Members we support.

Primary Responsibilities

Leadership & Team Support

- Supervise Support Workers and ensure policies, procedures, and safe work practices are followed
- Promote cooperative teamwork and a positive, respectful work environment
- Maintain open communication and address team issues directly or in consultation with a Coordinator
- Schedule and lead team meetings; document and post minutes as needed
- Provide orientation and guidance to new hires, including arranging shadow shifts
- Act as the main point of contact for staff, including after-hours or emergency situations as required
- Assist with performance evaluations—probationary, annual, and ongoing

Scheduling & Administration

- Prepare and update staff schedules; submit weekly schedules as directed
- Ensure all shifts are filled, and when all options are exhausted, work the shift (if necessary)
- Review communication and documentation practices to ensure accuracy and professionalism
- Maintain and track household and Member-related expenses, ensuring budgets are followed
- Cooperate with the Joint Occupational Health & Safety Committee and assist with incident investigations

Member Support & Care Planning

- Oversee and support the implementation of the Member’s care plan
- Interact effectively with members in their homes and communities, acting as an advocate
- Accompany members to medical appointments and ensure follow-up documentation is completed
- Update family members regarding appointments and other important information, as required
- Support members in maintaining a clean and healthy living environment
- Order medications and supplies (or delegate as needed)




- Experience providing support to individuals with complex behavioural support needs is considered an asset.

Work Location & Working Conditions

- Work location: the member's home (Lower Sackville) and in office
- Physical environment: primarily indoors, may be outdoors for a portion of the shift depending on weather conditions or schedule
- Occasional attendance to social events
- Attendance to training and meetings is mandatory
- Ability to travel between office locations in Bedford, Bridgewater, and Kentville
- Transportation of members and/or staff may be required
- May be required to deal with aggressive individual behaviours or situations
- Ability to lift a maximum of 25 lbs.
- Work is often completed with the use of cell phones and computers

Qualifications

Required:

- Minimum 1-3 years of experience in a similar position
- Strong supervisory and management skills
- Excellent written, verbal, interpersonal, and presentation skills
- Strong attention to detail, excellent organizational, leadership, time management, and communication skills
- First Aid CPR-C – required
- Valid Driver’s License and access to a vehicle with $2 million third-party liability insurance is an asset.
- Ability to work days, evenings, overnights, and weekends as required
- Criminal Record Check, including Vulnerable Sector Check, completed within the last 6 months

Desired Skills

- 7 Core Competencies or equivalent
- Creativity, compassion, empathy
- Working knowledge of MS Office (Word, Excel)

Staff Recruitment Incentives

- $250 signing bonus upon successful completion of probation and core competencies training
- Reimbursement for Standard First Aid certification and Criminal Record Check (with submission of the receipts)

Join us in making a meaningful difference! If you are passionate about supporting communities and empowering individuals, we invite you to become part of our dedicated team. Your leadership can help transform lives. Job Type: Full-time

Pay: $19.30-$26.76 per hour

Benefits

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care

📌 Team Leader (Lower Sackville)
🏢 Support Services Group Co-Operative
📍 Lower Sackville