Join Parallels as a Technical Account Manager, empowering customers through innovative technology solutions. This fully remote role allows you to work effectively from anywhere while ensuring system performance and stability. As a key member of our team, you will lead the onboarding of customers and manage technical projects that drive success.
This involves a close partnership with sales and engineering teams to architect and deploy solutions tailored to client needs. You will guide clients on best practices, performing detailed health checks and providing proactive risk assessments tailored to our customers. Manage customer onboarding journeys for Parallels RAS Deploy and configure current solutions for optimal service Capture technical specifications and maintain thorough documentation Drive resolutions for reported issues and customer requests Experience in Computer Science or equivalent Experience writing technical documentation and conducting training Leverage your technical account expertise to deliver customer satisfaction at Parallels, working remotely and flexibly.