Join Intact as a Technical Advisor II specialized in user services and middleware. This hybrid role focuses on providing technical solutions and improving service efficiency across various technology platforms. As a Technical Advisor II, you will lead specialized initiatives to enhance end-user services and telephony infrastructure.

With 2 to 3 years of relevant experience, you will drive incident resolutions while coordinating tools and processes for effective implementation. Your expertise in middleware and AI tools will help optimize operations and improve customer service. Key Responsibilities:

- Assess user needs and recommend effective tools
- Manage incidents and service requests through established practices
- Support middleware and telephony infrastructure
- Plan and configure software in line with enterprise standards
- Coordinate resolver groups during high-priority incidents Requirements:
- 2 to 3 years in supporting technology solutions
- At least 1 year in IT incident management
- Robust knowledge of ITIL practices
- Familiarity with AI tools for service improvement
- Excellent problem-solving and communication skills Utilize your technical expertise and customer focus to enhance service delivery at Intact.

📌 Technical Advisor II at Intact (Calgary)
🏢 Intact Financial
📍 Calgary