Winpak is hiring a Manager of Application Support Services to lead ERP and application support initiatives. This key role will manage the Infor M3 implementation and ongoing support services.

This managerial position requires building a comprehensive application support function for Infor M3 and other critical business applications. You will oversee all aspects of application support, release management, and transition processes while fostering collaboration across teams for effective resolution management.

Ensure operational continuity and effective resolution of support requests through strategic leadership and systematic processes.

Key Responsibilities:

- Develop enterprise-wide support for application systems
- Manage application support triage and escalation workflows




- Coordinate support for Hub Spot CRM and manufacturing software
- Create impactful support metrics for evaluation and improvement
- Facilitate after-hours support for critical production issues

Requirements:

- 7+ years in application support or related roles
- At least 3 years managing application support teams
- Proven experience with ERP systems in a manufacturing context
- Skilled in communication, facilitation, and stakeholder management
- Ability to prioritize and manage multiple support demands

Lead Winpak’s application support to new heights by ensuring robust management of critical operational systems.

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📌 Manager of Application Support Services at Winpak (Winnipeg)
🏢 Winpak
📍 Winnipeg