Elevate customer insights as the Voice of Customer Manager at Clio, a leader in AI legal technology. Engage with cross-functional teams to improve customer experiences on a hybrid schedule. Clio is seeking an experienced qualified for a 12-18 month contract in Toronto, Vancouver, or Calgary.

You'll manage and enhance VoC programs, focusing on customer feedback to drive satisfaction and retention. Collaborate with various departments to ensure customer voices are central to strategic decisions. Key Responsibilities:

- Develop and oversee VoC initiatives and measurement programs
- Implement AI-driven workflows for customer feedback analysis
- Analyze customer data for trends and improvement opportunities
- Maintain a robust customer feedback loop with stakeholders
- Sustain and grow the internal customer feedback panel

Requirements:

- 5+ years in Voice of Customer or Customer Success roles
- Expertise in Customer Success and VoC software
- Familiarity with AI tools and workflows
- Strong storytelling ability for executive presentations
- Proven ability to collaborate across teams

Drive customer-driven initiatives to enhance experiences at Clio, where your contributions shape the future of legal technology.

📌 Voice of Customer Manager at Clio (Vancouver)
🏢 Clio
📍 Vancouver