William Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement. In this role, you'll be at the forefront of shaping how some of North America's most respected brands build meaningful relationships with their customers through unforgettable, tech-enabled, data-driven experiences. This is not a corner-office role.

This is a roll-up-your-sleeves, get-shit-done, push-the-limits, be-creative, be-collaborative, be-imaginative, and be-passionate-about-winning kind of job. You'll partner with ambitious brands and the most innovative minds in CRM, CX, AI, and marketing tech to make things happen and make them matter. Recognized as one of North America's fastest-growing marketing agencies, WTD is on a mission to redefine what's possible in personalized customer experience.

Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We're platform-agnostic, relentlessly creative, and fiercely focused on outcomes. We design personalized experiences at the intersection of creativity, data, and technology powered by AI and engineered for the next era of customer engagement.

From dynamic lifecycle programs and loyalty ecosystems to immersive onboarding flows, spatial web activations, and agentic platforms that learn, adapt, and act on behalf of the customer, our work transforms how brands build relationships. Whether it's CRM, web, mobile, or emerging experiences, we create connected systems that drive value, loyalty, and growth at scale. Be the senior-most day-to-day leader across a portfolio of high-value client relationships, with a direct line to executive decision-makers (CMO, CTO, CDO, VP Marketing).

Act as a true strategic advisor helping clients define bold visions, solve tough challenges, and deliver extraordinary results. Build and maintain trusted partnerships by embedding yourself in your clients' businesses and helping them anticipate what's next.





Drive Account

Growth & Commercial Impact Partner across strategy, creative, data, and tech to ensure recommendations are visionary, and executable. Personally lead executive presentations, discovery sessions, co-creation workshops, and planning engagements that shape the future of your clients' customer experience. Roll up your sleeves to work alongside strategy, creative, and tech teams shaping deliverables, stress-testing ideas, and championing excellence across everything we put into the world.

Lead and mentor a team of account directors and cultivate a high-performance, high-accountability culture rooted in creativity, curiosity, and customer obsession. Represent WTD at senior client meetings, executive reviews, and industry-facing engagements. Lead annual planning, QBRs, and vision-setting moments that shape how our clients think about customer experience.

Bring bold, differentiated thinking to the table on where the world is going, how customers are evolving, and how technology can unlock new growth. Ensure quality, consistency, and value across every touchpoint. 10+ years of experience leading client relationships within a CRM, customer experience, digital transformation, or agency environment. ~ A proven track record of growing and expanding complex, multi-million dollar accounts. ~ Deep understanding of data-driven marketing, lifecycle engagement, personalization, loyalty, AI, and marketing automation platforms (Salesforce, Braze, Adobe, Customer.Ability to command a room, inspire a team, and build trust with the most senior stakeholders. ~ Experience influencing large-scale programs that include platform integration, data strategy, omnichannel orchestration, and innovation. ~ A commercial mindset, a strategic soul, and an entrepreneurial spirit. ~ Passion for helping clients win and a fire to help your team win right alongside them. You'll help shape the future of WTD and our clients, with the freedom to lead, the support to succeed, and the chance to make your mark on the industry.

📌 VP of AI Marketing - Remote (Quebec City)
🏢 McFadyen Digital
📍 Quebec City