Hanover Volkswagen seeks a highly experienced, remote Automotive Warranty Administrator for a targeted 60-day contract The ideal candidate has specific expertise in Volkswagen (VW) systems and will step in smoothly to manage our warranty workflow, transparent outstanding backlogs, and ensure maximum compliance and reimbursement during a temporary transitional period.

Key Responsibilities:

Claim Processing: Prepare, code, and submit VW factory warranty claims strictly adhering to Volkswagen of America/Canada policies and procedures

Schedule Reconciliation: Review and reconcile warranty schedules, identify variances, and resolve short-payments or rejections

Documentation & Compliance: Ensure all service repair orders (ROs) have proper technician documentation, diagnostic logs, and required punch times before submission

Backlog Management: Efficiently audit and clear any pending or outstanding claims to optimize dealership cash flow

Parts Management: Coordinate with the Parts Department to ensure defective parts are properly tagged, stored, and returned according to VW requirements

Qualifications & Skills:

Experience required. Preference will be given to candidates with minimum 2+ years of recent experience handling Volkswagen automotive warranty claims

Deep familiarity with VW ElsaPro, SAGA/SAGA2, and major dealership management systems, especially PBS

Expert knowledge of the Volkswagen Warranty Policy and Procedures

Exceptional accuracy in coding, typing, and verifying technical repair descriptions

Proven ability to work independently with minimal supervision

Why Work for UpAuto:

A competitive benefits and compensation plan A leadership team that believes in personal growth, mentorship, ongoing training and support





UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders A culture of inclusivity where every individual's unique perspective is valued and respected

We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service

Position Status Disclosure:

This posting is for an existing position vacancy within the Service Department.

Job Details:

This role is required on a full-time, contract basis

Work Location: Remote The compensation for this role is $21-$25/hour (based on experience)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants.

Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Employment may be conditional upon completion of standard background checks, where applicable.

We do thank all applicants in advance, but only those selected for an interview will be contacted.

Thank you for your interest!

📌 Warranty Administrator (Hanover)
🏢 Hanover Volkswagen
📍 Hanover