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Position: Senior Program Manager, CRM Implementation
LoB: Professional Services
Technology: MarTech, Salesforce
Location: Toronto, ON – Hybrid
Position Type: Contract
THE OPPORTUNITY
We are seeking an operational, execution-focused Senior Program Manager, CRM Implementation for a contract engagement. This role is designed to bridge the critical gap between our creative/strategy teams and technical engineering capabilities for work on a key financial services client. Designed as a key operational leader,
this role ensures "the train runs on time"—overseeing and optimizing the workflow of end-to-end execution from campaign ideation and strategy through technical build, deployment, and live optimization for a large number of weekly/monthly campaigns.
THE POSITION
As a Senior Program Manager, CRM Implementation , you will help define and support the operational engine of a large-scale 1:1 Salesforce engagement. You will operate in a "2-in-the-box" leadership model alongside executive partners from the client and face off directly with client leads, introduce process innovation, and instill hybrid delivery governance. Reporting to the Head of Skilled Service and