Job Title - Amazon Connect Developer

Location - Remote

Type - Contract

Responsibilities

- Design and deploy Amazon Connect contact center solutions.
- Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.).
- Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda.
- Implement real-time and historical reporting dashboards.
- Ensure security, scalability, and compliance of contact center solutions.
- Collaborate with cross-functional teams including DevOps, QA, and customer support.
- Troubleshoot and optimize existing AWS Connect implementations.

Qualifications

- 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex.
- Strong understanding of contact center operations, Conversation design and technologies.
- Solid understanding of IVR design principles, call routing logic, and contact center operations.
- Experience with contact center reporting, analytics, and dashboards.




- Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
- Experience with AWS IAM, CloudWatch, and API Gateway.
- Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.
- Excellent problem-solving and communication skills.

Required Skills

- AWS Certified Solutions Architect or AWS Certified Developer.
- Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows.
- Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.).
- Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases.
- Experience working in agile development environments.
- Experience with omnichannel communication strategies.

📌 Amazon Connect Developer - richmond
🏢 Enterprise Solutions
📍 Richmond