About Us: Viafoura is on a mission to empower media brands to activate their digital audiences. We deliver engagement solutions that drive audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We’re at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role: The Enterprise Customer Experience Manager is responsible for ensuring Viafoura’s strategic alignment across our customers’ partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading cutting-edge strategies that bring community engagement to the forefront of the industry.



This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and “aha” moments. Reports to: Director, Customer Experience Location: Toronto, ON preferred, remote supported Key responsibilities: Onboarding & Technical Adoption: Guide clients through platform implementation, ensuring fast time-to-value (TTV) and providing continuous training on Viafoura's community engagement tools. Relationship &

📌 Enterprise Customer Experience Manager, Ca (Toronto)
🏢 Viafoura
📍 Toronto