Step into leadership as the Manager of Communications and Customer Care at Utilities Kingston in Kingston, Ontario. This full time role demands advanced strategic communication and customer experience skills to ensure excellence in service delivery.

As a crucial member of the PR & Communications department, you will provide operational leadership and strategic direction across communications and customer care functions. Your role includes developing critical communication strategies, managing reputational risks, and ensuring a positive customer experience. This position requires nurturing strong relationships with various stakeholders while implementing continuous improvement initiatives.

Key Responsibilities:



• Develop organizational communication and engagement strategies • Provide counsel on corporate initiatives and risk management • Oversee brand management and digital communications • Build relationships with media and community organizations • Lead the development of the Customer Experience Strategy

Requirements: • Degree in Communications, Public Relations, or related field • 3-5 years in corporate communications with strategic responsibilities • Advanced knowledge of public relations and crisis management • Demonstrated leadership and coaching skills • Proficient in digital communications and accessibility standards

Contribute to enhancing Utilities Kingston’s reputation and advancing community goals through effective communication and customer care. #J-18808-Ljbffr

📌 Communications and Customer Care Manager (Winnipeg)
🏢 The MEARIE Group
📍 Winnipeg