Become a key player in customer retention and growth as a Customer Success Specialist in SaaS. Focus on driving Net Revenue Retention and optimizing customer engagement.
Candidates must have a minimum of four years in Customer Success or Account Management, particularly with enterprise clients. In this role, you will proactively manage customer accounts, secure renewals, and identify expansion opportunities. Building strong relationships and strategic partnerships with internal teams is essential for success.
Key Responsibilities:
• Manage Net Revenue Retention across assigned customer accounts
• Track account health and intervene proactively
• Facilitate renewal discussions and minimize downsell risks




• Pursue expansion possibilities involving add-on modules
• Contribute to engagement campaigns and customer enablement tasks
Requirements:
• 4+ years in Customer Success or related fields
• Experience with account growth targets and renewals
• Solid collaboration skills with Product and Sales teams
• Proven track record in high-volume account management
• Authorized to work in Canada without restrictions
Leverage your relationship management abilities and strategic insights to advance customer success in a dynamic SaaS setting.
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📌 SaaS Customer Success Specialist Role (Mississauga)
🏢 Jobtailor
📍 Mississauga