Elevate your career as an Intake Associate at CVO in Guelph, Ontario, in a permanent full-time role. Engage with inquiries and complaints while providing compassionate customer service in a hybrid work environment.
As a key team member, you will serve as the first contact for the Investigations and Resolutions Program at CVO. This role demands strong analytical skills to manage inquiries effectively and maintain high standards of communication. Proficiency in Microsoft Office Suite and experience in cloud databases are essential for success in this position.
Key Responsibilities:
• Analyze and address inquiries and complaints upon receipt
• Inform complainants about I&R; processes and timelines
• Manage cases in the Mediated Resolutions Program




• Ensure consistent documentation and communication
• Identify trends and provide insights to the Principal
Requirements:
• Diploma in business, social sciences, or legal systems
• Minimum three years of administrative experience
• Experience with cloud database systems
• Training in compassionate communication is an asset
• Robust attention to detail and multitasking abilities
Make an impactful contribution to CVO's mission through excellent intake management and customer engagement.
#J-18808-Ljbffr

📌 Intake Associate at CVO Guelph
🏢 RegulatoryJobs Executive Recruitment
📍 Guelph