- Division & Section: Toronto Water, Technology & Customer Experience
- Work Location: 60 Tiffield Road
- Job Type & Duration: Full-Time, Temporary Vacancy (12 months)
- Hourly Rate and Wage Grade: $42.28 - $46.31
- Shift Information: Monday to Friday, 35 Hours per Week
- Affiliation: L79 Full-time
- Number of Positions Open: 1
- Posting Period: 26-Aug-2026 to 10-Sep-2026

Job Description

Summary

The Application & Technical Support Specialist 3 provides technical support and front-line troubleshooting related to application, desktop, network, security and access management to enable Toronto Water staff to deliver essential services effectively and reliably.

Major Responsibilities

Technical Support & Troubleshooting

- Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for desktops, laptops, mobile devices and line-of-business applications.
- Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
- Participate in hardware/software deployments, configuration, upgrades, and lifecycle maintenance.
- Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
- Assist with the identification and resolution of issues and problems

Infrastructure & Security Operations

- Configure and maintain endpoint infrastructure.
- Participate in information security investigations, threat analysis, mitigation activities and incident response.
- Assist with administering data security, access control and authentication mechanisms




- Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
- Contribute to technical documentation, training materials and user guidelines.
- Assist with the preparation of executive-level reports summarizing findings, metrics or recommendations.
- Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
- Provide training to clients in use of technology.

Key Qualifications

Your application must describe your qualifications as they relate to:

- Experience delivering end-user technical support in a professional workplace, including asset management, hardware deployment, authentication services, file/print services and remote access.
- Experience maintaining desktop and mobile computing hardware, software and client/server operating systems.
- Must have ITIL certification and CompTIA A+ or other additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).
- Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.
- Post-secondary education in Computer Science,



Business/Information Technology or an equivalent combination of education and related experience.

You must also have:

- Ability to lift/move equipment/boxes up to 40lbs.
- Knowledge of current/emerging computing technologies.
- Ability to work under time constraints and meet deadlines.
- Ability to work independently or cooperatively within a team.
- Ability to work on several projects concurrently.
- Good analytical and organizational skills.
- Detail oriented with demonstrated problem solving abilities.
- Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
- Strong customer service focus, teamwork and collaboration skills.
- Demonstrated analytical thinking, sound judgment, and effective problem-solving in complex technical environments.
- Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
- Commitment to promoting equity, diversity, inclusion and respectful workplaces.
- Availability for after-hours emergency support and scheduled standby rotation.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

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📌 APPLICATION & TECH SUPP SPEC 3 (Toronto)
🏢 City of Toronto
📍 Toronto