About MAiDHouseMAiDHouse is the operating name of Assisted‑Dying Resource Centres Canada (ARCC), a national registered charity. We provide guidance, education, support and access to space for individuals eligible for Medical Assistance in Dying (MAiD) and those who walk alongside them filling the gap between healthcare and death care with knowledge, coordination, community, and dignity. We believe dying on your own terms should be accessible to everyone. All MAiDHouse services are offered at no charge, grounded in compassion and care.Community Care Coordinator – Role OverviewThe Community Care Coordinator is responsible for coordinating the delivery of MAiDHouse Toronto's on-site services. This role is built around a continuum of support from the moment someone first contacts MAiDHouse (whether through self‑referral or through an assessor or provider) through the day of provision and into the follow‑up care and resources offered in the days and weeks that follow. This continuum is grounded in guidance, education, and compassionate support, not clinical care.MAiDHouse Toronto is staffed by two Community Care Coordinators, each engaged at 50% scope, working in equal collaboration on an alternating weekly rotation. The two roles are equal in standing and responsibility; neither holds seniorityor supervisory authority over the other. Bothreport directly to the Executive Director. This is a service coordination and relationship management position. The successful candidate will be highly organized, emotionally intelligent, adaptable, and passionate about ensuring equitable access to dignified end‑of‑life care.What we're looking for:Emotional maturity and groundedness - supporting people through deeply significant momentsFlexibility and adaptability - responding to the unpredictable nature of end‑of‑life careStrong boundaries and self‑awareness - knowing where you end and others beginCommunity‑building skills - nurturing relationships with providers, volunteers, and stakeholdersAttention to detail - maintaining meticulous documentation and following established systemsCalm presence - managing emotionally heightened situations with grace and professionalismHow This Role WorksThe two Community Care Coordinators alternate single‑week or two‑week rotations (structure confirmed with the Coordinator pair), Wednesday to Wednesday, so that each Contractor's rotation week includes the full weekend within it. During the rotation week, the Contractor is the primary on‑site service provider for all MAiD provisions, including those that fall on weekends. Weekend responsibility does not transfer between rotations. During non‑rotation weeks, the Contractor is available for clarification, consultation, and emergency backup coverage as needed. A standing Wednesday handoff check‑in between the two Coordinators supports continuity at each rotation change. MAiD provisions are typically arranged 48–72 hours in advance. The Contractor must be available to respond within that timeframe during their rotation week. The schedule may include early mornings, late afternoons, and weekends during rotation weeks. While each Coordinator is engaged at a 50% scope, the model is built for real life. The default is an equal rotation, but there is flexibility for the split to shift temporarily to 60/40 or 70/30 – to accommodate approved leave or changing operational needs. Any such adjustment is made collaboratively between the two Coordinators and with Executive Director approval. Base compensation reflects the contracted scope and does not change for minor coverage adjustments; extended coverageis addressed as set out in the contract. Time off is discussed collaboratively between the two Coordinators first, then submitted for Executive Director approval with a confirmed coverage plan. Neither Coordinator is obligated to cover the other's leave, and all arrangements are entered into voluntarily.Primary ResponsibilitiesService CoordinationCoordinate with MAiD providers, individuals, families, volunteers, designated funeral homes, home and community care services, and nursing agenciesProvide on‑site support and facilitation on the day of provisionComplete all required documentation, including booking paperwork, inquiry tracking, service data, and database recordsEnsure the space is prepared, welcoming, and meets all needsManage and administer all aspects of accessing the space, providing guidance and support, including grief and bereavement resourcesOffer follow‑up support and connect individuals and families with appropriate resources in the days and weeks following a provision, as neededContribute to operational procedures as requested, policy development rests with the Executive DirectorApply change, risk,



and resource management principles as neededSupport and collaborate with other MAiDHouse sites as neededParticipate in research, evaluations, and other quality assurance activities as requestedRelationship ManagementMaintain responsive, professional relationships with rostered MAiD providers and assessors; respond to inquiries within 24 hours on business daysContribute to expanding the roster of providers and assessors affiliated with the Toronto site through proactive outreachRespond promptly and professionally to inquiries from individuals, family members, healthcare facilities, and community organizationsConduct tours of the space for eligible individuals, providers, assessors, and potential partners; donor tours are coordinated with the Executive DirectorEngage in proactive community outreach during slower periods to increase awareness of MAiDHouse TorontoParticipate in local MAiD‑related networks, communities of practice, and professional associationsRepresent MAiDHouse professionally in all community interactionsVolunteer CoordinationCommunicate expectations, logistics, and support needs to volunteersMay participate in volunteer training as directed by the Executive DirectorContribute to volunteer recruitment as requested by the Executive DirectorEnsure volunteers feel valued and supported in their rolesSite ManagementMaintain supplies and ensure the space is consistently stocked and readyTrack supply expenses and submit for reimbursementCoordinate basic site maintenance and communicate repair needs to the Executive DirectorEnsure confidentiality and security protocols are consistently followedDocumentation & ReportingMaintain accurate inquiry tracking, program data, and database recordsComplete all booking and provision documentation according to established systems, filed digitally on the shared driveComplete and share rotation handoff notes with the other Community Care Coordinator at the start of each rotation changeProduce reporting as needed; keep all data logs and documentation current on an ongoing basisContribute to Board reporting when requestedReport any operational issues, site concerns, volunteer matters, or stakeholder concerns to the Executive Director promptlyKey Competencies & Qualities We Are SeekingEssential Personal QualitiesHigh emotional intelligence - aware of your own emotional state and its impact on othersCalm, grounded presence - able to maintain composure in emotionally charged situationsStrong boundaries - understands professional limits and does not become enmeshed in others' experiencesSelf‑awareness - recognizes personal triggers, biases, and areas for growthIntegrity - honest, reliable, and trustworthy with confidential informationHumility - understands this work is not about you; able to centre others' needsCollaborative spirit - works well as part of a team without creating conflictEssential SkillsExceptional organizational skills - tracks multiple details, follows systems meticulouslyGood written and verbal communication —-clear, professional, compassionateFlexibility and adaptability - comfortable with uncertainty and changing circumstancesSelf‑direction - takes initiative and completes work without constant supervisionAttention to detail - nothing falls through the cracksConflict management - able to have difficult conversations with graceTechnology proficiency - comfortable with Microsoft 365, cloud‑based tools, and learning new systemsCommitment to staying current - expected to maintain awareness of MAiD‑related legislative, regulatory, and practice developments in Ontario and CanadaPhysical capability - able to lift 30–40 lbs, manage setup and takedown of the space, navigate multiple flights of stairsHighly Valued Experience & BackgroundComfort with aging, illness, dying, and death - personal or professional experience navigating end of lifeUnderstanding of grief and bereavement - awareness of how loss impacts peoplePerson‑centred care approach - prioritises dignity, choice, and individual needsKnowledge of Ontario's healthcare system and community resources (preferred)Knowledge of or familiarity with MAiD in Canada - including the history and evolution of MAiD legislation (Bill C‑14 and Bill C‑7), eligibility criteria, the assessment and provision process,



and the roles of the various practitioners involved (asset)Relationship management - proven ability to build trust and maintain professional relationshipsCommunity outreach - experience connecting with diverse stakeholdersService coordination or management - experience coordinating services or programsTrauma‑informed approach - understanding of how trauma impacts people and ability to create safe, supportive interactions (asset)EducationSocial or community‑based services, health‑related field, management, or relatedEquivalent combination of training, skills, and lived experience consideredExperiencePrevious end‑of‑life work or volunteer experience (preferred)Experience in program coordination, healthcare, social services, or community workDemonstrated ability to work independently and collaborativelyExperience maintaining strict confidentialityRequiredComfortable with an irregular schedule including early mornings, late afternoons, and weekends during rotation weeksPhysical ability to perform setup/breakdown tasks, lift 30–40 lbs, and navigate multiple flights of stairsVulnerable Sector Check (VSC) - required prior to startThis Role Best Suits Someone WhoIs deeply committed to compassionate, dignified end‑of‑life careThrives in a role that blends structure with flexibilityFinds meaning in supporting people during profound life moments from their first call to MAiDHouse through the weeks that followIs comfortable working independently with periodic check‑ins from the Executive DirectorBrings calm, steadiness, and groundedness to emotionally intense situationsExcels at building authentic, trusting relationshipsTakes pride in meticulous documentation and follow‑throughIs self‑reflective and committed to personal and professional growthUnderstands and respects boundaries both their own and others'Can manage the emotional weight of this work without burnoutWork ConditionsWork is performed at a physical MAiDHouse location in Toronto, Ontario (location is confidential; provided upon hire)Hybrid work environment while provision facilitation and site‑related duties are in‑person; administrative, documentation, and coordination tasks may be performed remotelyPhysical aspects include helping people with mobility challenges, lifting 30–40 lbs, rearranging furniture and equipment, and navigating multiple flights of stairsWork involves regular engagement with emotionally charged situations and exposure to a wide range of emotionsProvisions are typically arranged 48–72 hours in advance; must be availableto respond within that timeframe during rotation weeksWeekend work is required within rotation weeksEarly mornings and late afternoons as needed by provision schedulingAll documentation is digital; no paper files are to be kept or stored at the Contractor's homeCompensation & Contract TermsAnnual Base Compensation: $38,000 – $40,000 (plus applicable HST), confirmed in writing prior to startTraining Rate: $35.00/hour (plus applicable HST) during the 4–6‑week onboarding periodAdditional services outside core scope: $40.00/hour (plus applicable HST), by mutual written agreementHours: Approximately 20–30 hours per week during rotation weeks; availability for clarification and emergency backup during non‑rotation weeksSchedule: Alternating Wednesday‑to‑Wednesday rotation with the second Community Care CoordinatorContract Term: 6‑month independent contractor agreement, beginning fall 2026, with chance for a 6‑month extension confirmed in writing at month fiveStructure: As an independent contractor, you are responsible for your own taxes and benefitsLeave: Unpaid; discussed collaboratively between the two Coordinators and approved in writing by the Executive DirectorCompensation is tied to services rendered; no invoice is submittedfor approved leave periods or for provisions not attendedScreening & Selection ProcessApplication review - cover letter and resume screened for qualifications and fitInitial interview - assess alignment with role requirements and organizational valuesScenario‑based interview - explore approach to real situations, emotional intelligence, and boundariesReference checks - three professional referencesVulnerable Sector Check (VSC) - required for successful candidateTraining and onboarding period - 4–6 weeks of in‑person, virtual, and self‑directed study components with support from the Executive DirectorOur Commitment to Diversity & InclusionMAiDHouse is committed to ensuring the value of diversity is upheld in everything we do for our clients, visitors, health care practitioners, contractors, volunteers, and the broader community.MAiDHouse welcomes and supports all people, regardless of ability, age, gender, race, gender identity, sexual orientation, or beliefs.MAiDHouse promotes the principles of and adheres to the tenets of the Ontario Human Rights Code and is an equal opportunity organization.We thank all applicants for their interest. Only candidates selected for interviews will be contacted.#J-18808-Ljbffr

📌 Community Care Coordinator (Winnipeg)
🏢 Kensington Health
📍 Winnipeg