Join ZWILLING J.A. HENCKELS as a Bilingual Customer Service Specialist in Markham, Ontario. This full-time role is perfect for customer-focused individuals who excel in a busy contact center setting.

As part of the Customer Service team, you'll handle inbound inquiries about products and orders while ensuring clarity and resolution. A proactive approach in maintaining accurate customer records and data management is essential. You will also liaise with internal departments to confirm order accuracy and provide ongoing support.

Key Responsibilities: • Act as a front-line service representative for customer inquiries • Identify, clarify,



and provide solutions for customer concerns • Maintain accurate customer and consumer records in the database • Interact with various departments to ensure order accuracy • Analyze customer needs to recommend suitable products

Requirements: • Minimum 2-3 years in a fast-paced contact center • High school diploma or college diploma relevant to customer service • Conflict resolution skills and ability to handle escalations • Proficient in Excel and comfortable with customer databases • Experience with AS400 highly preferred

Bring your exceptional customer service skills and bilingual proficiency to ZWILLING J.A. HENCKELS in Markham. #J-18808-Ljbffr

📌 ZWILLING Customer Service Specialist Bilingual (Winnipeg)
🏢 Zwilling J.A. Henckels Canada
📍 Winnipeg