Elevate member engagement as a Member Experience Officer at Vancity in North Vancouver. Deliver exceptional service across in-branch, phone, and digital platforms to empower our members.

This full-time, on-site role is crucial in providing high-quality, relationship-based service. Support everyday banking needs, guide members in digital tools, and conduct foundational financial conversations. Ideal candidates boast strong service orientation and digital literacy, making a significant impact on member confidence.

Key Responsibilities:



• Deliver in‑branch and digital service aligned with Indigenous values • Handle member transactions efficiently in-person and via phone • Assist members in navigating digital services and tools • Gather accurate member information to enhance engagement • Conduct basic Account Manager activities and onboarding

Requirements: • High School Diploma required, post-secondary preferred • 1-2 years’ experience in customer-facing financial services • Cash handling and transaction processing experience • Proven relationship-building and customer service skills • Solid digital literacy with multiple systems

Shape lasting relationships with members through your exceptional service and digital support at Vancity. #J-18808-Ljbffr

📌 Member Experience Officer Vancity North Vancouver (Winnipeg)
🏢 Vancouver City Savings Credit Union
📍 Winnipeg