Elevate your leadership skills as a PetsHotel Manager at PetSmart. Focus on creating exceptional experiences for pets and their parents, ensuring safety and operational excellence.
PetSmart seeks a dedicated PetsHotel Manager to oversee all aspects of the hotel operations while delivering top-notch customer service and maintaining a safe environment for pets and associates. With at least three years of retail leadership experience required, this role includes vital responsibilities in recruiting, training, and developing associates to create a vibrant team culture. You’ll also handle pet care operations, ensuring all procedures align with company policies.
Key Responsibilities:
• Lead recruitment and training of hotel associates
• Manage pet care operations and check-in procedures




• Ensure safety standards and health compliance for pets
• Handle pet parent inquiries and service surveys
• Oversee daily hotel operations and ensure brand integrity
Requirements:
• 3+ years in retail leadership or customer-focused roles
• Full time availability, including evenings and weekends
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to lift up to 50 pounds and operate in diverse environments
Step into a role where your leadership fosters exceptional pet care and customer satisfaction at PetSmart.
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📌 Lead PetsHotel Manager at PetSmart (Ottawa)
🏢 PetSmart Store Support Group
📍 Ottawa