Location: KelownaStatus: 6 months Fixed Term

About the role As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

What you’ll do

- Ensure strong, explicit, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service deliveryMaintain and ensure accountability is in place while implementing a person‑centred, culturally safe and inclusive focus
- Supervise and support Centre staff with the day‑to‑day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
- Assist with all new staff recruiting, onboarding,



and training according to the role requirements and WCG process
- Responsible for one‑to‑one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager
- Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework
- Create a day‑to‑day environment of strong cross‑functional team performance, ensuring effective coordination throughout the team
- Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients
- Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs) and report any updates to the Centre Manager and/or Regional Manager weekly

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📌 Team Lead - Fixed Term (Kelowna)
🏢 WCG Services
📍 Kelowna