Join to apply for the Product Designer - Fulfillment role at Loblaw Digital

Join to apply for the Product Designer - Fulfillment role at Loblaw Digital

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At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
Why is this role important?
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
Why is this role important?
As Product Designer, youll play a key role in shaping the future of online shopping for millions of Canadians and the colleagues that support these processes. Youll have the prospect to work across our portfolio of leading brands, including PC Express, Shoppers Drug Mart, and Joe Fresh, focused on the entry, browse and search stages of the ecommerce shopping journey. Reporting into the Director of Product Design on a team of designers, you’ll join a high-performing team of Product Designers who are passionate about using data and insights to craft intuitive and engaging digital products. Collaborating closely with product managers, researchers, and tech leads, youll champion a user-centered design approach, ensuring our e-commerce platforms and internal tools are exceptional.
This is an opportunity to join a company with a fantastic culture and make a real difference in the lives of Canadians. Youll be part of a collaborative environment, partnering with team members across the organization to contribute to the overall success of Loblaw Digital.
What You’ll Do

• Problem Discovery, Definition & Goal Setting: You’ll collaborate with your team to ensure that problems, initiatives, and outcomes are well-defined and documented based on objective data. You’ll facilitate discovery sessions and workshops that align your team around clearly defined problem statements and goals.
• Service & Interaction Design: You know when and why to apply design processes to achieve the right outcomes. Your focus will be on the interplay between digital interfaces and the physical, real-world workflows of our colleagues. Your work product will include detailed service blueprints, journey maps, information architecture, user flows, and wireframes that solve for both digital and operational challenges.
• Visual Design: You’ll design the high-fidelity interfaces that we build. You understand how to convey visual personality, tone, look and feel, and the flourish that is appropriate to your product.
• Design Systems Thinking: You’ll ensure that design solutions utilize and further the team's design system, and leverage or iterate on existing patterns whenever possible.
  
  
  
  You’ll identify undefined or inconsistent patterns and propose scalable solutions. You’ll encourage and facilitate the shared naming of elements across design and development on the team.
• Design Research, Validation & Iteration: You’ll contribute to and lead user and market research activities, and synthesize their results. You’ll leverage a range of mixed methods tools from generative to evaluative, experimentation, and in-market performance to improve your work. You’ll track the performance of your work post-launch and continue to optimize based on data.
• Inclusive Design: You’ll ensure that our digital products can be experienced by everyone, reflecting the diversity of the communities we serve. You have an applied understanding of AODA design requirements and can apply knowledge of inclusive design ‘grey areas’ that may not be legal requirements, but improve our digital products for everyone.
  

Does this sound like you?

• The Team Champion: You build trust with your team, partners, and stakeholders by leading with curiosity and empathy, treating them as equals, and setting and achieving shared outcomes. You are energized by sharing the value of our practice with our teams, teaching our ways of working, and elevating our team's profile within the UX community.
• The Candid Collaborator: You provide clear and direct feedback regularly, which perks your partners and team members. You're comfortable with being uncomfortable, and approach difficult situations with optimism. You care personally, challenge directly, and communicate with candor and courage.
• The Critical Thinker: You ask questions to clarify ambiguous problems, and listen actively in order to understand opportunities to improve experiences and processes. You are resilient to change, invigorated by growth, and are constantly learning and challenging the norms around you.
  

Your qualifications should include:
2+ years of experience working as a designer on cross-functional teams releasing consumer experiences or enterprise products. More specific and desirable experiences applicable to this role:
Internal tool design

• Designing and shipping web or desktop applications for operations, support, HR, logistics, finance, or other internal teams.
• Streamlining workflows and improving efficiency for specialized business functions.
• Creating interfaces that integrate with complex internal or proprietary systems.
  

Service design & process mapping

• Mapping end-to-end processes to identify pain points and opportunities.
• Designing services that connect multiple teams, tools, and touch-points.
• Coordinating between technical teams and non-technical internal stakeholders.
• Conducting user research and understanding domain-specific constraints (compliance, security and workflow dependencies).
  
  
  
  
• Identifying and defining key service performance metrics to inform development priorities and measure the impact of new or updated service processes.
• Collaborating with product and engineering teams to ensure success measures, such as adoption rates, task completion time, and error frequency, are built into the design and development of tools or processes.
  

Your portfolio should include case studies that demonstrate:

• Beautiful, accessible, scalable digital experiences that you have shipped.
• Your approaches to problem framing and solutioning while balancing user needs, stakeholder needs and technical constraints.
• Your ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success.
• Experience in working in a cross-functional team environment with multiple designers, multiple product managers, multiple stakeholders.
• The key performance indicators you used to measure the effectiveness of your solutions.
  

How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work workplace? Even better.
Apply today.
Employment Type:
Full time
Type of Role:
Regular
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
#EN
#SS #LD #ON

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Technology, Information and Internet

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📌 Product Designer - Fulfillment (Toronto)
🏢 Loblaw Digital
📍 Toronto