Job TypeFull TimeSalary Range$143,837 - $160,000We ProvideFull benefits package for full-time employeesRetirement savings planExciting, supportive and fun work environmentFamily and friends discounts on travel, tech, food, beverage, and fitnessDevelopment and training opportunitiesThe PositionDirector, End User Technology is a senior IT leader responsible for delivering secure, reliable, and intuitive technology experiences for employees across Gateway’s corporate offices and casino properties. This role leads the strategy, operations, and continuous improvement of end-user computing, service desk, endpoint platforms, and collaboration technologies.This leader will balance operational excellence with modernization and user experience, ensuring technology enables productivity for frontline and corporate users across a geographically distributed environment.Key ResponsibilitiesEnd User Technology OperationsLead and oversee enterprise end-user technology services, including:Service DeskField services at casino and office locationsEndpoint lifecycle managementEnsure consistent, high-quality support experiences across all properties, including remote and in office teams.Establish and maintain SLAs, KPIs, and service performance reporting.Digital Employee Experience & Continuous ImprovementDefine and drive the end-user technology roadmap aligned with Gateway’s digital transformation strategy.Improve onboarding, offboarding, and employee lifecycle experiences in partnership with People & Culture and Cyber Security.Leverage automation, self-service,



and analytics to reduce friction and improve service quality.Standardize tools and processes across properties while respecting operational realities of a 24/7 gaming environment.Business Stakeholder EngagementAct as a trusted technology partner to business leaders, casino operations, and corporate functions.Present service performance, risks, and improvement initiatives to IT leadership and executives.Vendor & Financial ManagementManage vendor relationships including hardware, software, and service providers.Budget planning and cost optimization for end-user technology services and tooling.People LeadershipLead, mentor, and develop a geographically distributed team of technical professionals.Foster a culture of accountability, customer focus, and continuous improvement.Support workforce planning, skills development, and succession planning within the End User Technology function.What You Bring10+ years of progressive IT experience, with at least 5 years in a senior leadership role.Demonstrated experience leading end-user technology in a complex, distributed environment (retail, hospitality, gaming, or similar).Experience with Microsoft 365, Intune, identity and access management platforms.Experience managing vendors, budgets, and multi-year technology roadmaps.Experience driving employee experience or digital workplace initiatives preferred.Strong operational background in service desk, endpoint management, and enterprise support.Proven ability to partner with business leaders and communicate effectively at the executive level.Exposure to 24/7 operational environments with frontline workers preferred.#J-18808-Ljbffr

📌 Director, End User Technology - $143,837 - $160,000 A Year (Winnipeg)
🏢 Gateway
📍 Winnipeg