Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.BUILD lending technology with the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.- Hypergrowth: Deloitte Quick 50 — 3 years in a row- Tech community credibility: TechTO Canadian Rocketship 2025*- Industry leadership: CLA Lending Company of the Year — 4 consecutive years- Talent magnet: CMP Top Mortgage Employer 2025- Trusted technology: powering major financial institutions across Canada- An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.About nesto and Nesto Cloudnesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.The ideal candidate is a Senior Technical Support Specialist with a strong problem-solving mindset, excellent communication skills, strong troubleshooting skills, experience in modern endpoint environments (Windows and macOS), and the ability to operate effectively in a fast-paced environment. In this role you will act as the primary IT contact for our Toronto office while supporting users across multiple locations, remotely.Key Responsibilities- Act as the primary IT contact for the Toronto office (on-site support,



5 days/week)- Provide Level 1 and Level 2 support for end users across all office locations remotely.- Serve as an escalation point for junior support team members- Manage onboarding, off-boarding, and user access changes- Build, deploy, and support Windows and macOS workstations- Maintain and manage hardware inventory and asset tracking- Accurately manage tickets and time tracking to meet service levels- Troubleshoot and support SaaS applications and internal tools- Support and maintain endpoint management platforms for Windows and macOS devices- Assist in device lifecycle management, including provisioning, configuration, patching, and recovery- Ensure endpoints remain secure, up to date, and compliant with company standards- Coordinate with vendors and internal stakeholders to resolve issues- Identify opportunities to improve support processes and user experience- Assist in maintaining documentation and standard operating proceduresTechnical Environment- You will work in a modern, multi-platform IT environment that includes:- Google Workspace (user management, email, collaboration tools)- Windows and macOS endpoints in a mixed-device environment- MDM solutions: Microsoft Intune and Jamf Pro- Apple Business Manager (ABM) for device enrolment and lifecycle management- RMM tools (e.G., NinjaOne) for monitoring, patching, and remote support- SaaS and collaboration tools such as Slack and other business applications- Identity and access management workflows (onboarding, off-boarding, role changes)- Ticketing and service management systems (e.G.,



ServiceNow)This role is for you if you have:- Minimum 7 years of experience in IT support or IT operations.- Strong experience supporting Windows environments (Entra ID, Intune, Office 365).- Working knowledge of macOS support and device management (Jamf or similar tools).- Experience with managing Google Workspace or similar SaaS environments.- Experience with managing MDM solutions (Intune, Jamf) and device enrolment processes.- Experience with managing RMM tools for monitoring and remote support.- Solid understanding of user lifecycle management (onboarding, off boarding, access changes).- Strong troubleshooting skills across endpoints, applications, and connectivity.- Experience working with ticketing systems (ServiceNow or similar).- Understanding of ITIL-based support practices (ITIL Certification is an asset).- Strong communication skills and ability to work with both technical and non-technical users at all levels of the organization.The RewardThe A-Team:Work alongside high-performing talent in the industry.Accelerated Growth:The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.Best-in-Class Tools:Access to the resources and tech you need to execute without friction.Working framework:the environment that makes you productive and enables teamwork.Diversity & InclusionAt nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.#LI-HybridThe pay range for this role is:70,000 - 80,000 CAD per year (Toronto, Canada)#J-18808-Ljbffr

📌 Senior Technical Support Specialist (Toronto)
🏢 Inkas Group
📍 Toronto