We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production workplace. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.

Key Responsibilities

- Application Support: Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime ansibleDeployment Management:
- Execute production deployments during off-business hours; coordinate with development teams on release schedules
- Infrastructure Management: Support Windows Server environments and manage IIS configurations to ensure system stability
- Database Administration: Optimize and maintain SQL databases; perform routine maintenance and performance tuning
- Incident & Change Management: Follow ITIL best practices for incident response and change control; manage service tickets through resolution
- Monitoring & Alerting:



Utilize Dynatrace| Slack| Watchdog| and Stone Branch tools to proactively identify and respond to issues
- Automation: Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks
- Documentation: Maintain confluence documentation for procedures| runbooks| and system configurations.

Required Qualifications

- Proven experience in production application support
- Strong Archer application knowledge (development| deployment| and issue resolution)
- Windows Server and IIS administration experience
- SQL database knowledge and experience
- Familiarity with monitoring tools (Dynatrace| Slack| Watchdog| Stone Branch)
- Scripting experience (Shell and Python)
- Working knowledge of ITIL processes (Incident and Change Management)
- Experience with Ansible| Helios| and Confluence tools
- Work Schedule & Availability Office-based: 4 days per week on-site
- On-call Support: Available for production deployments and urgent issues outside standard business hours

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📌 Archer production Support Analyst (Toronto)
🏢 apptoza
📍 Toronto