Role Responsibilities / Typical Day in Role:24/7 monitoring for alerts within the workplace – e-mail/teams/SN Tickets/management escalationsHandling of any escalations from other teams (including certificate renewals)15-minute response time to P1 Pager escalationsDell/EMC storage report generation and e-mail to Senior ManagementCheck BSL reports on Monday to see what should be addressed for the following weekSubmit and review change ticketsreview of weekend changesMonitor daily inquiries about ticket status or issues (assign accordingly to resources)Zoning ChangeCheck Dell/EMC SCG access requestsreview and closure of Service Now tickets and review all certificate renewal requests to be monitored once daily through the weekdays.Perform vulnerability remediationAssist with data migrations,



volume/SVM creations on NAS environmentsPerformance Measurement:Monthly performance reviews and touchpoints with management.Candidate Requirements/Must Have Skills:10+ years of hands-on technical working experience in supporting, deploying and interconnecting with the following NAS and SAN technologies at an enterprise scale:Netapp SnapMirror and SnapVaultGCNV (Google cloud Netapp Volumes)NAS data migration methods and practices5+ years of hands-on technical working experience with end-to-end performance monitoring through tools such as:On Command Unified Manager3+ years of hands-on technical working experience with integration into- GEMs or Service Now PlatformsCan work Expanded hours including:after standard working hours,HolidaysNice-To-Have Skills:hands-on technical work experience in supporting, deploying and interconnecting:#J-18808-Ljbffr

📌 Technical Analyst (Toronto)
🏢 Tekstaff IT Solutions
📍 Toronto