Deliver exceptional technical support in a remote workplace with Everforth Apex, focusing on Windows PCs, Macs, and mobile devices. Join a team dedicated to customer service and technical excellence.

As a Technical Support Specialist, you'll support team members across various divisions, maintaining a strong focus on laptop support. Your responsibilities will include managing service requests, providing training sessions, and identifying process gaps. Excellent written and verbal communication skills, along with a proactive approach, are essential for success in this role.

Key Responsibilities: • Provide cross-division support to team members • Focus on laptop support for diverse operating systems • Conduct technical training sessions for group users • Collaborate with peers and site leads regularly • Identify and recommend process improvements

Requirements: • High School Diploma or equivalent • 3+ years in remote and end-user support • 3+ years with Windows 10 or newer • Experience with ITSM tools like Zendesk • 1+ years supporting macOS and Google Suite

Bring your expertise in technical support and customer engagement to enhance the Everforth Apex team. #J-18808-Ljbffr

📌 Technical Support Specialist at Everforth Apex (Winnipeg)
🏢 Apex Systems
📍 Winnipeg