Take your collections expertise to Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. Foster robust customer relations and manage delinquent accounts in a hybrid work environment.

This senior role at Toyota Financial Services based in Markham, Ontario, entails managing high-risk delinquent accounts while ensuring exceptional customer service. You'll rely on your strong communication and negotiation skills to resolve account delinquencies efficiently. In this position, you will work alongside a collaborative team dedicated to continuous improvement and excellence.

Key Responsibilities:



• Manage complex delinquent accounts including bankruptcies and fraud investigations • Handle inbound and outbound calls to negotiate payment arrangements • Ensure consistent follow-up and account maintenance • Document collection activities accurately in designated systems • Collaborate with legal and recovery teams to resolve issues

Requirements: • Bilingual in English and French required • Minimum 3 years in automotive finance preferred • Strong decision-making and problem-solving skills • Proficiency in Microsoft Office and CRM systems • Excellent organizational abilities to manage workloads

Utilize your bilingual skills and customer-centric approach to enhance collections strategies at Toyota Financial Services. #J-18808-Ljbffr

📌 Senior Bilingual Accounts Specialist at Toyota (Winnipeg)
🏢 TCR Toyota Credit Canada, Inc.
📍 Winnipeg