Position Type: Permanent* Closing date: * Full careers. Full lives. Join the Medavie Health NL Team Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador. If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment. Reporting to the Manager, Provincial Medical Communications Centre (PMCC), the MCC Operations Manager (OM) is responsible for managing staff and systems within the Medical Communications Centre to ensure efficient, secure, and effective operations that align with organizational and provincial standards. Major operational components of this position include overseeing shift activities, supporting staff performance and development, ensuring operational readiness, and addressing escalated concerns from staff, hospitals, and partner agencies.



The OM also manages payroll and staffing needs, validates reporting, and contributes to system-level improvements in collaboration with leadership and clinical partners. Assessing and reporting overall performance, both current and long-term, to meet service objectives is expected. The fundamental management skills required include demonstrated leadership, planning, organizing, directing, and motivating staff. The incumbent will work collaboratively with operations management and other system partners to ensure the overall operational status of the PMCC remains fully functional while meeting or exceeding service expectations. The OM fosters a culture of accountability, patient safety, and teamwork by modeling professionalism, self-awareness, and the same high standards expected of staff. Duties and Responsibilities Clinical & Operations Oversee day-to-day shift operations, ensuring operational readiness in collaboration with Senior Communications Officers (SCOs) (staffing, systems, and resources). Address escalated operational issues with hospitals, partner agencies, or field staff. Monitor Stat and Urgent

📌 Operations Manager, Mcc (St. John's)
🏢 Medavie
📍 St. John's