Elevate media brands with Viafoura as an Enterprise Customer Experience Manager. Focus on driving adoption, enhancing customer relationships, and maximizing contract value from our Toronto-based office or remotely.
At Viafoura, the Customer Experience Manager plays a crucial role in ensuring customer success throughout their partnership journey. This position involves guiding clients in technical adoption, owning key account relationships, and collaborating cross-functionally to advocate for customer needs. You will leverage innovative strategies to boost community engagement and revenue growth responsibly.
Key Responsibilities:
• Guide clients through platform implementation and adoption
• Build deep relationships with key accounts and teams
• Act as an advocate,



resolving issues with Product and Engineering
• Manage revenue of $3-5M, focusing on renewals and upsells
• Diagnose customer challenges, presenting clear ROI
Requirements:
• Experience in managing complex customer accounts
• Proven track record in retention and revenue growth
• Genuine passion for customer success in SaaS
• Robust leadership and cross-functional collaboration skills
Drive customer engagement and success at Viafoura while optimizing account management strategies.
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📌 Customer Experience Manager at Viafoura (Toronto)
🏢 Viafoura
📍 Toronto