Join Mitch as the Director of Personal Lines Client Care to foster a culture of kindness while optimizing client service operations. Embrace a fulfilling role that offers flexible working options.
As a key leader, you will implement a scalable client care model that enhances service quality and client satisfaction. Your background in insurance service operations and passion for data-driven solutions will be crucial in transforming client experiences. Collaborate with other leaders to ensure alignment with business strategies.
Key Responsibilities:
• Create a modern and productive client service model
• Monitor service metrics to drive operational success
• Implement data-driven strategies for client retention




• Ensure strict compliance in all operations
• Work with leadership to support service alignment
Requirements:
• Minimum 10 years in personal lines insurance leadership
• Expertise in P&C; insurance markets and compliance
• Proven ability to analyze and implement solutions
• Strong analytical and leadership qualities
• Bachelor's degree; additional insurance credentials a plus
Lead innovative strategies that enhance the client experience at Mitch, where making insurance lovable begins with you.
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📌 Strategic Director of Client Experience (Whitby)
🏢 Mitch Insurance Brokers
📍 Whitby