Claim Administrator Location: Remote - Anywhere in Canada or Hybrid in Kingston The total target compensation (TTC) range, including salary and target bonus, is $51,120 - $75,615. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. Empire Life is looking to hire a Claim Administrator to join our Retail Operations team! We are actively seeking candidates to fill a current, open position. Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals. Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Deliver excellence - provide a personal, accurate, qualified, and courteous service and resolution to our customers. Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement.



We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo. What you’ll be working on Supports the Division customer service delivery promise by establishing contact with business partners and claimants, providing information, setting context to manage expectations, communicating ongoing claim status updates and answering enquiries. Provides prompt and appropriate action in support of workflow for the team within established service standards. Set up and input of new claims (Life, Waiver of Premium, Critical Illness and Living Benefit Advance), including terminating policies on the policy administration systems. Assign claims to the appropriate queues, keeping within service requirements. Participate in team collaboration to ensure optimal workflow and adherence to client service levels. Manage the group mailbox and respond to incoming enquiries. Provide information about new claims setup to reinsurance partners. Prepare memos and correspondence as requested by team members. Perform daily balancing on a rotating basis. Perform month end

📌 Claim Administrator (Canada)
🏢 Empire Life
📍 Canada