Lead the Customs - Dedicated Services department at Farrow in Ayr, Ontario. Oversee client processing, manage operations, and ensure top-quality service delivery in the customs brokerage sector.
As a Customs Operations Manager at Farrow, you will be pivotal in ensuring the seamless processing of client entries. You will develop and monitor procedures, ensuring compliance with trade regulations while addressing client needs. Additionally, you will guide and train your team, maintaining a high standard of service.
Key Responsibilities:
• Manage processing of client inquiries and solutions
• Develop and maintain department procedures for quality
• Train employees on processes and solve complex issues




• Keep up with industry changes and advise stakeholders
• Conduct performance reviews and maintain employee records
Requirements:
• High School Diploma required
• 5+ years in Customs Brokerage, 2 years in supervision
• Excellent communication and interpersonal skills
• Solid analytical capabilities for problem identification
• Proficient in MS Office and standard office equipment
Steer effective customs operations while ensuring high-quality service and team development at Farrow.
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📌 Customs Operations Manager at Farrow (North Dumfries)
🏢 Russell A. Farrow
📍 North Dumfries