Senior UX Research & Service Designer

We are seeking a Senior UX Research & Service Designer to lead human-centered research, service design, and UX activities for complex digital products and services.

Key Responsibilities
Lead UX research and design from discovery through delivery .
Conduct user interviews, workshops, surveys, usability testing, and stakeholder consultations .
Translate research findings into actionable UX and service design recommendations.
Create personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and prototypes .
Design intuitive, accessible, user-centered digital experiences using Figma and UX best practices.
Collaborate with product owners, business stakeholders, architects, developers, and Agile teams .
Apply AODA/WCAG accessibility standards and digital service standards.
Support Agile delivery including user stories, backlog refinement, sprint planning, testing, and validation .




Provide UX recommendations and facilitate stakeholder workshops.

Required Qualifications
5+ years of experience in UX research and design for complex digital products/services.
3+ years of experience in Service Design and Digital Product Delivery.
Solid experience with UX research, journey mapping, personas, wireframing, prototyping, and usability testing .
Hands-on experience with Figma or similar UX tools.
Knowledge of AODA/WCAG and accessible design .
Experience working in Agile/Scrum/Lean/DevOps settings.
Experience with Azure DevOps or similar tools .
Solid stakeholder engagement, facilitation, communication, and problem-solving skills.
Experience in public sector, government, or large-scale digital transformation initiatives is preferred.
Experience with the Ontario Design System (ODS) is an asset.

📌 Ux Designer Senior Toronto (Canada)
🏢 TechDoQuest
📍 Canada