Evertz in Burlington, ON, is seeking a Technical Support Engineer to bridge the gap between technology and customer service. This role emphasizes network troubleshooting and client interaction in the broadcast industry. As a Technical Support Engineer, you will become a trusted first contact for clients, supporting their operational needs through effective communication and problem-solving.

Your responsibilities will revolve around configuring IP networks in broadcast facilities, addressing firmware issues, and documenting solutions that enhance customer satisfaction. Collaborating with multiple departments will be crucial to maximizing service effectiveness. Key Responsibilities:
Build and deploy IP Network infrastructures
Respond to and resolve customer technical inquiries




Research and troubleshoot broadcast network challenges
Communicate customer feedback to internal teams
Conduct product installations and customer training sessions Requirements:
Educational background in Networking or Computer Engineering
Knowledge of IP Networking protocols required
Some experience with network troubleshooting
Valid Ontario driver’s license needed
Keen focus on customer service and satisfaction Utilize your technical expertise to enhance Evertz's client relationships and broadcast technology impact.

📌 Technical Support Engineer At Evertz Burlington (Canada)
🏢 evertz.io
📍 Canada