ServiceNow Service Catalogue Developer

RESPONSIBILITIES:

The Contractor's resource(s) must enable effective, user-friendly, and self-service capabilities within the ServiceNow platform including:
Delivering a centralized service catalogue.
Automating request fulfilment to reduce manual effort and errors.
Improve the end-user experience by making services accessible, intuitive, and quick.
Support organizational goals of digital transformation and process standardization.

Tasks:

a. Catalogue Item Development
Designing and building catalogue items (hardware, software, access requests, HR services)
Configure forms, variable and UI policies

b. Workflow and Automation
Creating workflows and flows for request fulfilment
Setting up approvals, notifications, and task assignments

c. Integration




Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)

d. Administration
Managing catalogue categories, roles, and permissions
Maintaining catalogue structure and visibility rules

e. Maintenance and Support
Troubleshooting catalogue issues
Updating items as business needs evolve

DELIVERABLES
Fully configured catalogue items with forms, variable, and energetic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.
Must be available for regular and ad hoc meetings with the end users

📌 Servicenow Developer Ottawa
🏢 ConfigureTek
📍 Ottawa