Take charge of strategic initiatives that boost customer retention as a Senior Manager at EQ. Your leadership will directly influence the success of the Home Equity Line of Credit product. This key position reports to the Senior Director, Strategy and Operations, focusing on cross-functional collaboration to drive customer satisfaction and profitability.

You will leverage your extensive experience in mortgage lending to propose strategies and ensure best practices are met across various departments. Key Responsibilities:
Design strategies for enhancing customer experience and retention
Conduct thorough market research to support initiatives
Engage with stakeholders to align on business goals
Oversee competitive analysis for ongoing improvements
Define and implement operational strategies effectively Requirements:
Post-secondary degree in a related field
10+ years experience in mortgage lending environments
Familiarity with regulatory contexts and compliance
Robust leadership and presentation skills
Ability to thrive in energetic situations and lead cross-functional teams Enhance customer engagement by leading cutting-edge mortgage strategies and collaborating effectively with teams at EQ.

📌 Senior Manager, Strategy And Operations Toronto
🏢 Kinvie
📍 Toronto