Join as a Product Owner focusing on customer experience metrics like VoC, NPS, and CSAT. Drive initiatives that enhance customer journeys and business performance through data insights.

The Product

Owner role centers on managing product backlog and steering initiatives for customer experience improvements. You will collaborate with business stakeholders to shape measurement frameworks and identify prospects for enhancement. The role also involves converting customer feedback and analytics into actionable features and user stories. Key Responsibilities:
Own the product backlog and requirements for customer initiatives
Collaborate with stakeholders to enhance measurement frameworks
Prioritize features based on customer feedback and analytics
Lead sprint planning sessions and backlog refinements
Monitor NPS and CSAT metrics to achieve business goals Requirements:
Proven experience in product ownership or related fields
Deep understanding of customer experience metrics
Capable of developing user stories and managing backlogs
Solid collaboration skills with diverse teams
Excellent analytical abilities to interpret customer insights Drive customer-centric improvements and leverage your product expertise.

📌 Product Owner For Customer Experience Metrics Toronto
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto