Join OTIP Group as a Service Desk Technician and be the first line of support for our users' technical needs. This role focuses on providing solutions for hardware, software, and networking in a welcoming, hybrid workspace. You will assess incoming requests and prioritize them to provide swift, effective service.

Your communication skills will be essential as you'll work closely with users to resolve technical issues. You'll also analyze incident trends to improve service quality continuously. Key Responsibilities:
Respond to and evaluate incoming technical requests
Research and resolve hardware and software issues promptly
Document all incidents in a service management database
Facilitate timely communication regarding incident status
Liaise with technical teams for escalated issues Requirements:
College diploma in computer science or related area
Three years of service desk experience required
Familiarity with network management principles
Proven ability to analyze incidents effectively
Solid communication skills, with bi-lingual ability as a plus Provide exceptional support to users and enhance operational effectiveness at OTIP Group.

📌 Otip Group Service Desk Coordinator London
🏢 OTIP (Ontario Teachers Insurance Plan)
📍 London