Become a key player in production support with INKAS® as a Technical Support Specialist. This role demands solid incident management skills in a secure and cutting-edge SaaS setting. As part of INKAS® Group, you will manage critical incidents and ensure robust system reliability across applications and infrastructures.

Your role includes diagnosing complex issues and implementing preventative measures to bolster operational efficiency. Collaborate with multiple teams to continuously enhance system performance. Key Responsibilities:
Lead the incident lifecycle, ensuring timely resolution
Diagnose issues within web applications and cloud services
Monitor system performance and respond to anomalies
Conduct root cause analysis and develop solutions
Contribute to operational best practices and documentation Requirements:
3+ years in Tier 2/Tier 3 Technical Support
Proven track record in high-availability environments
Experience with Zendesk and logging tools like Zabbix
Understanding of MongoDB and AWS infrastructure
Knowledge of networking fundamentals and REST APIs Enhance your technical capabilities and impact production stability at INKAS® Group in this pivotal role.

📌 Production Support Specialist At Inkas® Toronto
🏢 INKAS Group of Companies
📍 Toronto