Join RONA as the Manager of Retail Pro Program Development and lead cutting-edge strategies for operational success in a hybrid setting. Champion customer-centric initiatives today. This managerial position is pivotal in defining and implementing programs that enhance the Pro In-Store business at RONA.

You will collaborate across various teams while driving change management practices and leveraging customer management platforms for streamlined operations. The role requires regular attendance in Boucherville, with a hybrid structure allowing work from home flexibility. Key Responsibilities:
Direct the evolution of Pro In-Store business programs
Establish KPIs for ongoing program improvements
Design business processes and operational governance
Oversee CRM platform rollouts for customer engagement
Lead change management and training initiatives Requirements:
Minimum 3 to 5 years of management experience
Robust CRM knowledge, with Salesforce as an asset
Bilingual in French and English is necessary
Familiarity with retail and customer management principles
Proven track record of effective project management skills Drive strategic enhancements within RONA's Pro In-Store operations now.

📌 Manager For Retail Pro Program Development Boucherville (Canada)
🏢 Rona
📍 Canada