Shape the future of customer engagement as an Omni-Channel Strategist at VML MAP. Lead creative strategies that enhance loyalty and drive impactful customer experiences. As a Senior Experience Strategist, bring over 7 years of experience to guide the development of groundbreaking omni-channel strategies for leading brands.

This role emphasizes strategic collaboration within a agile agency environment, blending data insights with creative solutions. By leading cross-functional teams, you will cultivate deep client relationships and maximize customer lifetime value. Key Responsibilities:
Drive omni-channel frameworks for customer experiences
Lead innovative CRM strategy development and mapping
Facilitate workshops and direct research for insights




Optimize customer engagement through data-driven approaches
Craft strategic plans for brand storytelling and thought leadership Requirements:
7+ years in customer experience, CRM, or strategy
Expertise in Salesforce and advanced analytics tools
Solid narrative crafting and executive communication skills
Proven ability to manage complex strategic initiatives
Leadership experience in cross-functional collaboration Leverage your expertise to deliver transformative customer experiences at VML MAP.

📌 Omni Channel Strategist At Vml Map Toronto (Canada)
🏢 twentysix
📍 Canada