Overview

We are seeking a friendly, skilled Front Desk Agent to join our hospitality team. This role is vital in creating a welcoming workplace for guests and ensuring smooth front desk operations. The ideal candidate will possess excellent customer service skills, strong communication abilities, and a passion for hospitality.

Previous hotel experience and multilingual capabilities are highly valued. This position offers an opportunity to be the first point of contact for our guests, representing the face of our establishment.

Responsibilities
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
Provide exceptional guest services by addressing questions, resolving issues, and offering local recommendations
Maintain accurate records of guest information and reservations using front desk software
Handle guest complaints professionally and escalate issues when necessary
Ensure the front desk area remains organized, clean, and welcoming at all times
Uphold hotel policies and procedures to ensure safety and security for all guests and staff
Perform night audit procedures, including balancing daily transactions and reports




Set up the breakfast room in preparation for morning service
Conduct routine inspections of guest rooms and hotel areas.
Identify and report any maintenance issues promptly
Assist with light housekeeping checks as needed
Handle guest inquiries and provide excellent customer service
Complete additional duties as assigned by the supervisor

Skills
Excellent customer service skills with a friendly demeanor
Robust phone etiquette and communication abilities
Ability to work efficiently in a fast-paced environment
Multilingual or bilingual skills are a plus to assist diverse guests
Experience with front desk operations in a hotel or hospitality setting preferred
Proficiency in multi-line phone systems and reservation management software
Knowledge of guest services standards within the hospitality industry
Professional appearance and positive attitude
Ability to work overnight shifts reliably
Ability to work independently with minimal supervision
Must be able to lift up to 50 lbs

This role is perfect for individuals passionate about providing outstanding guest experiences and eager to contribute to a welcoming hospitality environment. Pay: $17.60 per hour

Work Location: In person

📌 Night Auditor/front Desk Agent Sarnia
🏢 Super8 - Sarnia
📍 Sarnia