Join Canada Life as the Lead in Major Incident Management, focusing on service restoration and process improvement. This full time role demands expertise in facilitating complex incidents and enhancing operational efficiency. You will report to the Manager of Incident and Major incidents, implementing best practices for incident management while working with technical and business teams.

Your solid experience in high-pressure settings will aid in resolving incidents swiftly and effectively. Exceptional communication skills will support critical interactions with stakeholders across Canada Life. Key Responsibilities:
Oversee daily Major Incident procedures and teams
Drive team-oriented recovery actions with various teams




Manage incident communications across all levels
Lead post-incident reviews for continuous improvement
Spot trends and address chronic issues effectively Requirements:
Degree/diploma in computer science or business
Minimum 8 years of major incident management experience
Strong knowledge of ITIL and various technologies
Crisis management skills under high stress
Proficiency in ServiceNow is a plus Enhance Canada Life's service stability with your incident management expertise and leadership capabilities.

📌 Lead Incident Management For Canada Life Toronto
🏢 Canada Life
📍 Toronto