Join Xplore Inc. as a Manager of Customer Analytics to transform the broadband experience for rural Canadians. Work in Markham, focusing on insights and customer satisfaction. This role demands a strategic thinker to manage customer intelligence programs, utilizing analytics to inform marketing, service, and support strategies.

By closely collaborating with cross-functional teams, you will help operationalize customer data into meaningful insights and actions that elevate the customer journey. Key Responsibilities:
Oversee the execution of customer intelligence programs
Maintain relationships with analytics vendors
Support NPS and Voice of the Customer initiatives
Develop comprehensive customer segmentation frameworks Requirements:
4–6 years in customer experience or analytics
Experience with large-scale consumer businesses
Proficient in managing NPS and VoC programs
Solid grasp of customer journeys and digital service models
Degree in analytics, business, or related discipline Utilize your analytical prowess to ensure Xplore delivers a superior broadband experience through enhanced customer intelligence.

📌 Manager Of Customer Analytics At Xplore Markham
🏢 Xplore
📍 Markham