Drive success for enterprise clients at Ribbon as the Customer Success Lead. This hands-on role focuses on customer relationships and establishing scalable success processes immediately. You will play a critical role in customer engagements, from onboarding to renewals, ensuring they maximize their use of Ribbon’s cutting-edge AI solutions.

As a pioneer in this position, you’ll shape the Customer Success landscape while driving measurable outcomes and strategic account growth. Key Responsibilities:
Oversee the entire customer lifecycle from onboarding to renewal
Conduct business reviews and manage escalations effectively
Build and enforce the Customer Success framework
Drive user adoption and business metrics to showcase success
Identify risks and prospects across key accounts Requirements:
5–7 years of experience in Account Management or similar roles
Robust relationships with enterprise clients and stakeholders
Proficiency with CRM systems like Attio
Exceptional organizational and leadership skills
Familiarity with HR tech, enterprise software, or AI products is a bonus Contribute to transforming the hiring landscape by ensuring customer success at Ribbon.

📌 Lead Customer Success At Ribbon Toronto
🏢 Social Leverage
📍 Toronto