Lead DECIEM's Global Customer Happiness Operations as a Senior Manager and redefine exceptional customer service. This hybrid role is perfect for cutting-edge leaders ready to drive change. You will spearhead DECIEM's global team, focusing on delivering superior customer service while managing operational metrics from our Toronto office. This managerial role is ideal for leaders who thrive on challenge and are committed to continuous improvement within agile teams. Key Responsibilities:
Direct the global Customer Happiness strategy across regions
Track service performance, including resolution times
Work with cross-functional teams to ensure peak efficiency
Lead continuous improvement and change management efforts
Champion the Quality Assurance program for high service standards Requirements:
Minimum 6 years of management in customer support
Expertise in operational KPIs and forecasting
Exceptional leadership and coaching abilities
Proven capability in influencing cross-functional teams
Solid ability to analyze data for decision-making Elevate customer experiences and operational excellence as part of DECIEM's leadership team.

📌 Global Manager Of Customer Happiness Operations Toronto
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto