Take your technical support skills to JDI IT as a Service Desk Specialist. This full time position focuses on incident management and provides user support across multiple platforms and devices. As a crucial member of our IT team, you'll tackle user inquiries through phone and chat, ensuring clear communication and effective solutions.

Your role emphasizes a commitment to excellence in customer service and continuous improvement aligned with ITIL standards. You will be involved in troubleshooting and escalating significant issues to ensure prompt resolution. Key Responsibilities:
Assist users with IT inquiries and service requests
Ensure timely handling of incident reports and tickets
Troubleshoot and resolve various technical support issues
Document all support activities comprehensively
Identify recurring issues for Problem Management Requirements:
University degree or diploma in IT-related fields
Hands-on experience with desktop applications
Basic understanding of networking concepts
Solid analytical and problem-solving skills
Proven ability to handle a high-pressure workload Deliver exceptional support and grow your career with JDI IT’s energetic team.

📌 Jdi It Service Desk Specialist Fredericton
🏢 J.D. Irving
📍 Fredericton